Privacy Policy
Last Updated: [06/08/26]
Welcome
Welcome to Queen of Systems (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase products from us.
Who We Are
Queen of Systems
Business Owner: [Karen Chevalier ]
Email: hello@queenofsystems.co.uk
Website: www.queenofsystems.co.uk
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
Information We Collect
When you use our website, we may collect:
Information you provide
* Name
* Billing and delivery address
* Email address
* Telephone number
* Payment details (processed securely by our payment provider)
* Order history
* Messages you send to us
Information collected automatically
* IP address
* Browser type
* Device information
* Website usage data
* Cookies and similar technologies
How We Use Your Information
We use your information to:
* Process and deliver your orders
* Provide customer support
* Respond to enquiries
* Manage your account
* Process refunds
* Improve our website and services
* Prevent fraud
* Meet our legal obligations
* Send marketing emails where you have given your consent
We only process your personal information where we have a lawful basis to do so.
Payment Information
We do not store your full payment card details.
Payments are processed securely by trusted third-party payment providers.
Marketing
If you choose to receive marketing communications, we may send information about:
* New products
* Special offers
* Promotions
* Company updates
You can unsubscribe at any time using the link in our emails or by contacting us.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
* Remember your preferences
* Improve website performance
* Analyse website traffic
* Support security
* Measure marketing effectiveness
You can control or disable cookies through your browser settings.
Sharing Your Information
We may share your information with trusted third parties where necessary, including:
* Payment providers
* Delivery companies
* Website hosting providers
* IT support providers
* Accountants and professional advisers
* Legal or regulatory authorities where required by law
We never sell your personal information.
Data Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your information where applicable
* Restrict or object to processing in certain circumstances
* Request transfer of your data where applicable
* Withdraw consent for marketing at any time
To exercise any of these rights, please contact us.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
Children’s Privacy
Our products are intended for adults. We do not knowingly collect personal information from children under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Queen of Systems
Email: hello@queenofsystems.co.uk
Website: www.queenofsystems.co.uk
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113