Last Updated: [06/08/26]

1. About Us

These Terms & Conditions govern the use of the Queen of Systems website and the purchase of products from us.

By placing an order, you agree to these Terms.

Business Name: Queen of Systems

Email: [Your Email]

Website: www.queenofsystems.co.uk

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2. Products

We aim to ensure all product descriptions, images and specifications are accurate.

As many hair systems contain natural hair and are handcrafted, slight variations in colour, density, wave and texture are normal and do not constitute a fault.

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3. Orders

Once your order has been placed, you will receive an order confirmation.

We reserve the right to refuse or cancel orders where necessary, including where pricing errors or stock issues occur.

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4. Pricing

All prices are displayed in GBP (£).

Prices may change without notice but will not affect orders already accepted.

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5. Payment

Payment must be received before your order is dispatched.

We accept payment through the methods displayed during checkout.

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6. Shipping

Estimated delivery times are provided as a guide only.

We are not responsible for delays caused by customs, courier services or events beyond our reasonable control.

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7. Returns

Please refer to our Returns & Refund Policy.

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8. Product Care

Customers are responsible for following the care instructions provided.

Improper maintenance may reduce the lifespan of a hair system.

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9. Limitation of Liability

Our liability shall not exceed the value of the goods purchased except where required by law.

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10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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RETURNS & REFUND POLICY

We want every customer to be delighted with their purchase.

Ready-Made Stock Systems

If you change your mind, you may return an unused, uncut and unworn stock hair system within 14 days of delivery.

Returned products must:

* Be in their original packaging
* Not have been cut, coloured or altered
* Not have had the protective seal removed (if applicable)
* Be suitable for resale

Refunds will be processed after inspection.

Original shipping charges are non-refundable unless the item is faulty.

Custom-Made Hair Systems

Because custom-made systems are manufactured specifically to your individual specifications, they cannot be cancelled, returned or refunded once production has begun, except where the product is faulty or not as described.

This does not affect your statutory rights under UK consumer law.

Faulty Products

If your product arrives damaged or appears faulty, please contact us within 48 hours of delivery and provide photographs where possible.

We will assess the issue and, where appropriate, offer a repair, replacement or refund in accordance with your legal rights.

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SHIPPING & DELIVERY POLICY

We aim to dispatch orders as quickly as possible.

Delivery estimates:

* UK Standard Delivery: [Insert Times]
* UK Express Delivery: [Insert Times]
* International Delivery: [Insert Times]

Delivery times are estimates and cannot be guaranteed.

Customers are responsible for any customs duties, taxes or import charges that apply outside the UK.

Please ensure your delivery address is correct before completing your order.

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WARRANTY

Our commitment is to provide premium-quality hair systems selected through over 15 years of professional fitting experience.

If you believe your system has a manufacturing defect, please contact us immediately.

This warranty does not cover:

* Normal wear and tear
* Incorrect fitting
* Improper maintenance
* Heat damage
* Chemical damage
* Colour fading through normal use
* Accidental damage

Each claim will be assessed individually.

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HAIR SYSTEM CARE

To maximise the life of your investment:

* Use professional hair system products.
* Avoid excessive heat.
* Brush gently using a suitable brush.
* Follow recommended washing routines.
* Sleep on a silk or satin pillowcase where possible.
* Protect the system from chlorine and excessive sun exposure.

Proper care can significantly improve longevity and appearance.

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DISCLAIMER

Queen of Systems provides general product information and guidance based on professional experience.

Our advice should not be considered medical advice.

Individual results vary depending on lifestyle, maintenance, fitting technique and aftercare.

We cannot guarantee identical performance or lifespan for every customer.